Call Groups
What is Sticky member function?
0min
Sticky member is a function that is used to maintain the relationship of the client with the same agent, each time the client calls. For example, your agent- User-1 got connected to client- Client-A when Client A called on your IVR number. Next time if Client A would call the IVR number then he would get connected to Agent A only. This helps in maintaining a smooth continuous conversation and also it ensures that the sale is converted by the same agent with whom the client had the first point of contact.
