Call technicalities
Missed call vs dropped call?
0 min
missed call a call that was not picked up by your agents intentionally or because all the agents were busy is called a missed call dropped call for instance, your ivr plan provides you with 5 channels and at a certain time, all the 5 channels are busy as your agents are talking to clients now if one more client calls then that call would be dropped due to non availability of channels
