What does legA legB means

Leg is basically the line being used during the call. There are two kinds of legs we mostly refer to- Leg A and Leg B. In an incoming call only one leg is used which is Leg B. But for outgoing calls both the legs are used.

The concept of legs comes into use when we provide customised plans to our clients. We provide them with a fixed number of channels or legs according to the number of agents that they want to subscribe for.