Call technicalities
What does legA legB means
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leg is basically the line being used during the call there are two kinds of legs we mostly refer to leg a and leg b in an incoming call only one leg is used which is leg b but for outgoing calls both the legs are used the concept of legs comes into use when we provide customised plans to our clients we provide them with a fixed number of channels or legs according to the number of agents that they want to subscribe for
