What is parallel ringing?
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Parallel ringing is used when you want to land the call on each one of your agent’s number simultaneously and whoever picks up the call first would attend to that call. It is mostly used to maximise call pick up rate.
Parallel ringing is used when you want to land the call on each one of your agent’s number simultaneously and whoever picks up the call first would attend to that call. It is mostly used to maximise call pick up rate.