Call Groups
How do I set IVR routing if my employees are working part time and I want them to work in two groups at different times of the day?
2min
This feature of CallerDesk is called time based routing. To activate this go and view your call group in which all agents are added.
- Click on the view option in front of the call group.
- After viewing the group scroll down where you can see the added agents and click on the edit option in front of the member’s name.
- After clicking you would see that you can set the time and working days of each member separately. Here, you set the timer of the member according to his working hours. For example if you have a member who works part time from 10 A.M. to 2 P.M.
