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Interactive Voice Response(IVR)
What is IVR & how it work?
How can I use IVR?
Types of routing in IVR?
What is a multi-level IVR?
How do I test my IVR flow?
How to add/edit Voice Prompt?
How can I use custom IVR flow?
CALL LOGS
What if a recording doesn't play
How do I access the recordings
How do I block a spam number
What are routing details
How do I filter my call Report
How to check past Reports
Call technicalities
How can I transfer calls using extensions
Missed call vs dropped call?
How do I access the calls that were lost or dropped?
What should I do if the calls are getting disturbed?
Why are there charges for incoming calls?
What if customer missed the scheduled call?
What is Auto Dialer?
Requirements for outbound campaign (auto survey and voice broadcast)?
What is auto survey?
What is Voice Broadcast?
When can I access the recordings of a call?
What is the meaning of “key” in the call logs?
How does the Live Call option help me?
What is click2call?
How Do I purchase a new DID?
What does DID mean?
What is first dial in click2call
How does outgoing call work & why two legs?
What does legA legB means
Contacts
What are the different ways in which I can use the contact tab?
How do I add contacts to my platform?
What is assign contact?
How do I download the contacts?
What is the create label option in the contacts section?
Members
What is invite member?
How to add bulk members?
Why is the agent shown as inactive after member addition?
What is the auto generated email Id?
What is the difference between a regular member and an admin member?
Call Groups
What is call strategy in call groups?
What is sequential ringing?
What is round robin ringing?
What is random ringing?
What is the least occupied ringing?
What is the least idle ringing?
What is parallel ringing?
What is the use of Time Schedule and how does it work?
What is Sticky member function?
What is the difference between Normal sticky and advanced sticky?
What is multi-IVR sticky?
How do I set IVR routing if my employees are working part time and I want them to work in two groups at different times of the day?
Technology Partner plan?
What is the technology partner program
How do I register ?
How would the CallerDesk platform be integrated with our solution?
Who are the existing technology partners?
Start Up plan of CallerDesk
What is the Start-up plan of CallerDesk?
Who can avail the Start Up plan?
What do I get in the Start Up plan and what are the benefits?
What is the 6 month free plan?
Is there a fee to activate the Start Up plan?
How much time would it take for the account to activate after signing up?
What if I want to upgrade to a paid plan?
What if I want to quit the plan?
Do I get a dedicated support in the startup plan despite it being free?
Reseller Plan
What is the reseller plan?
What are the benefits of the reseller plan?
How many kinds of plans are there?
How to enroll for the reseller plan?
What do I get in the reseller plan?
How would I track my clients as a reseller?
Is there any official agreement for being a reseller?
What do I get as a partner?
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Contacts
What is assign contact?
0 min
assign contact is used to assign specific contacts to the agents so that when calls are received from those contacts they are directed to these specific agents who are mostly their account managers
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