Interactive Voice Response(IVR...
How can I use IVR?
1min
IVR can be used for your business in a number of ways. Some suggestive ways are given below:
- You can use it to track your leads and basically not miss any incoming leads with the benefit of handling multiple calls at a time and an always live number.
- You can also use it to track and analyze the efficiency of various marketing channels that you use. For example you can use different IVR numbers for different campaigns on sites like Facebook, YouTube, Google, etc. and then can measure the quality of leads being generated from each channel.
- It can allow you to divert the proper flow to each department of your company. For example: Sales department will get the calls for sales only and customer supports would get the calls for queries only. This allows companies to optimize their work flow and maximize their productivity.
- It adds a professional image to your business. Even if you have an early stage business in the scaling stage, it can make your business appear as a much more vast company.
