Call Groups
What is multi-IVR sticky?
0min
multi ivr sticky is similar to sticky agent with just one single difference i’ll explain with an example for instance you have an agent a who is there in both sales and support groups now let's assume client b called on your ivr number, pressed 1 for sales and then was connected to agent a now, if client b calls the next time and this time he presses 2 for support, he would again get connected to agent a who is also there in the support group thus, multi ivr sticky works across groups
