---
title: Why is the agent shown as inactive after member addition?
slug: why-is-the-agent-shown-as-inactive-after-member-addition
description: Learn how to activate agents to receive calls through the IVR in just a few simple steps. Easily manage user settings, click on their names in the user management panel, and select the option to make them active. Streamline your call center operations for
createdAt: 2021-12-27T07:30:16.000Z
---

The agents when added initially are always inactive. You need to click on their names in the user management panel after which a pop-Up window will be displayed. You would see the option to make them active in this video. Make the agent active and he would be able to receive the calls through IVR now.