---
title: Why are there charges for incoming calls?
slug: why-are-there-charges-for-incoming-calls
description: Learn why incoming calls on an IVR number are charged as this document explains how the call flow works, highlighting the role of the platform and the agent in the process. Discover the rationale behind charging for outbound calls made by the platform in 
createdAt: 2021-12-27T05:54:13.000Z
---

There are charges for incoming calls because when someone calls on the IVR number, that call lands on the platform, and after that the platform initiates an outbound call to the agent added on the platform. Hence, the charge is for one outbound call that is made by the platform on receiving an inbound call.