---
title: What is the meaning of “key” in the call logs?
slug: what-is-the-meaning-of-key-in-the-call-logs
description: Learn about the concept of "key" in an IVR system, where it represents the option selected by a caller. Discover how pressing different keys, like '2' to connect with a support agent, influences the key value for that call.
docTags: 
createdAt: 2021-12-27T05:46:13.000Z
---

“key” denotes the option that was selected by the caller on listening to your IVR. For example, your IVR flow is “Thank you for calling Xyz company, press 1 for sales, press 2 for support” and the caller presses 2 to talk to the support agent. The key option would show ‘2’ for this call.