---
title: What is the least occupied ringing?
slug: what-is-the-least-occupied-ringing
description: Learn about the effective strategy of least occupied ringing and how it can optimize call distribution. By directing incoming calls to the least active agent within the past hour, this method ensures efficient handling. If the first agent is unavailable, 
createdAt: 2021-12-27T07:10:36.000Z
---

Least occupied ringing allows you to land the calls on that agent’s number who was the least busy or who attended to the least amount of calls in the last one hour. And if he does not pick up then it goes to the second least busy agent during the last one hour.