---
title: What is the least idle ringing?
slug: what-is-the-least-idle-ringing
description: Learn about the effective call routing strategy of "least idle ringing" that maximizes agent availability by directing calls to the least busy or least called agent in the past 24 hours. Compared to "least occupied ringing," this method offers a longer ti
docTags: 
createdAt: 2021-12-27T07:13:34.000Z
---

Least idle ringing allows you to land calls on that agent’s number who was the least busy or who attended the least amount of calls during the last 24 hours. It is similar to least occupied ringing, just the time that is considered for evaluation is 24hrs in this call strategy.