---
title: What is Sticky member function?
slug: what-is-sticky-member-function
description: Increase sales conversions by using the Sticky Member function to maintain a consistent client-agent relationship in phone conversations. Promote smooth and continuous conversations, ensuring clients are connected with the same agent every time they call.
createdAt: 2021-12-27T07:21:37.000Z
---

Sticky member is a function that is used to maintain the relationship of the client with the same agent, each time the client calls. For example, your agent- User-1 got connected to client- Client-A when Client A called on your IVR number. Next time if Client A would call the IVR number then he would get connected to Agent A only. This helps in maintaining a smooth continuous conversation and also it ensures that the sale is converted by the same agent with whom the client had the first point of contact.