---
title: What is parallel ringing?

slug: what-is-parallel-ringing
description: Learn about parallel ringing, a technique that allows you to make simultaneous calls to multiple agents, improving call answering rates. This document explains how each agent's number receives the call concurrently, and the first to answer takes charge.
createdAt: 2021-12-27T07:16:34.000Z
---

Parallel ringing is used when you want to land the call on each one of your agent’s number simultaneously and whoever picks up the call first would attend to that call. It is mostly used to maximise call pick up rate.