---
title: What is multi-IVR sticky?
slug: what-is-multi-ivr-sticky
description: Increase efficiency and enhance caller satisfaction with Multi IVR sticky feature. Connect callers to the same agent across various groups within an IVR system, guaranteeing seamless service irrespective of the chosen group option. Enjoy consistent suppor
docTags: 
createdAt: 2021-12-27T07:23:05.000Z
---

Multi IVR sticky is similar to sticky agent with just one single difference. 

I’ll explain with an example. For instance you have an agent-A who is there in both sales and support groups. Now let's assume client B called on your IVR number, pressed 1 for sales and then was connected to agent A.  Now, if client B calls the next time and this time he presses 2 for support, he would again get connected to Agent A who is also there in the support group. Thus, multi IVR sticky works across groups.