---
title: What is call strategy in call groups?

slug: what-is-call-strategy-in-call-groups
description: Learn how CallerDesk's Call Strategy feature can help you optimize your call center operations. With six routing options to choose from, easily prioritize and assign calls to your agents for maximum efficiency. Improve customer satisfaction and streamline
docTags: 
createdAt: 2021-12-27T07:04:30.000Z
---

Call Strategy is a feature of CallerDesk that is used to set the flow in which the calls would be routed among your agents. There are six different types of routings available on the platform.