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title: What is a multi-level IVR?

slug: what-is-a-multi-level-ivr
description: Learn about the benefits of a multi-level interactive voice response (IVR) system, which enhances customer experience and accessibility in departments with sub-departments. Explore an example of a finance department with Enquiry and Payment sub-department
createdAt: 2021-12-27T06:54:14.000Z
---

A multi-level IVR is used when your departments have sub departments. For example your finance department can have two further departments of Enquiry and Payment. This can be used to give a better client experience along with easier accessibility.