---
title: What are routing details
slug: what-are-routing-details
description: Learn how routing details can help track and analyze the call process, providing valuable insights on the sequence of agents involved before a call is answered. Discover how this information can optimize call handling and improve agent performance.
createdAt: 2021-12-24T09:45:21.000Z
---

Routing details show you the different agents that received the particular call when it was getting
routed among them before finally getting picked up

For example: You have three agents and someone called on your IVR. Now that call was not picked up by the first agent, it got routed to the second agent. The second agent also did not pick it up and it got routed to the third agent who finally picked it up.
All these routing details would be visible in the routing details.