---
title: How do I set IVR routing if my employees are working part time and I want them to work in two groups at different times of the day?
slug: how-do-i-set-ivr-routing-if-my-employees-are-working-part-time-and-i-want-them-to-work-in-two-groups-at-different-times-of-the-day
description: Learn how to activate and optimize the time-based routing feature in CallerDesk. This handy guide walks you through the necessary steps to set up specific working hours and days for individual agents using a timer. Whether your agents work full-time or pa
docTags: 
createdAt: 2021-12-27T07:24:33.000Z
---

This feature of CallerDesk is called time based routing. To activate this go and view your call group in which all agents are added.

- Click on the view option in front of the call group.

![](https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/trY6OECtJaTdtd1pWmAEF_image.png)



- After viewing the group scroll down where you can see the added agents and click on the edit option in front of the member’s name.

                     

![](https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/095cZcNEX-XmUEkx9sgJV_image.png)



- After clicking you would see that you can set the time and working days of each member separately. Here, you set the timer of the member according to his working hours. For example if you have a member who works part time from 10 A.M. to 2 P.M.



![](https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/ARP5pqfMM6EAkCiCjqKHx_image.png)