---
title: Call Groups
slug: call-groups
description: Learn how call groups are crucial to an IVR system and how they enable the creation of different agent groups like sales, support, finance, etc. Discover how parameters such as time schedule and call strategy can be customized for each agent, making call 
createdAt: 2021-12-27T07:04:12.000Z
---

Call groups is an integral part of setting your IVR journey. It alllows you to make groups like sales,support,finance,etc. after that you add your agents to these groups and then set different parameters like time schedule,call strategy and each agent's unique working time. Thus, call groups is the framework around which the whole incoming call system works.