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Interactive Voice Response(IVR)

What is IVR & how it work?

CallerDesk FAQ

How can I use IVR?

Types of routing in IVR?

What is a multi-level IVR?


How do I test my IVR flow?

How to add/edit Voice Prompt?

How can I use custom IVR flow?

What if a recording doesn't play

How do I access the recordings

How do I block a spam number

What are routing details

How do I filter my call Report

How to check past Reports

CALL LOGS

How can I transfer calls using extensions

Missed call vs dropped call?

How do I access the calls that were lost or dropped?


What should I do if the calls are getting disturbed?

Why are there charges for incoming calls?

What if customer missed the scheduled call?

What is Auto Dialer?

Requirements for outbound campaign (auto survey and voice broadcast)?

What is auto survey?


What is Voice Broadcast?


When can I access the recordings of a call?

What is the meaning of “key” in the call logs?

How does the Live Call option help me?

What is click2call?

How Do I purchase a new DID?

What does DID mean?


What is first dial in click2call

How does outgoing call work & why two legs?

What does legA legB means

Call technicalities

What are the different ways in which I can use the contact tab?

How do I add contacts to my platform?

What is assign contact?

How do I download the contacts?


What is the create label option in the contacts section?

Contacts

What is invite member?

How to add bulk members?

Why is the agent shown as inactive after member addition?

What is the auto generated email Id?

What is the difference between a regular member and an admin member?


Members

What is call strategy in call groups?


What is sequential ringing?


What is round robin ringing?

What is random ringing?

What is the least occupied ringing?

What is the least idle ringing?

What is parallel ringing?


What is the use of Time Schedule and how does it work?

What is Sticky member function?

What is the difference between Normal sticky and advanced sticky?


What is multi-IVR sticky?

How do I set IVR routing if my employees are working part time and I want them to work in two groups at different times of the day?

Call Groups

What is the technology partner program

How do I register ?

How would the CallerDesk platform be integrated with our solution?


Who are the existing technology partners?


Technology Partner plan?

What is the Start-up plan of CallerDesk?

Who can avail the Start Up plan?

What do I get in the Start Up plan and what are the benefits?

What is the 6 month free plan?

Is there a fee to activate the Start Up plan?


How much time would it take for the account to activate after signing up?

What if I want to upgrade to a paid plan?

What if I want to quit the plan?

Do I get a dedicated support in the startup plan despite it being free?


Start Up plan of CallerDesk 

What is the reseller plan?

What are the benefits of the reseller plan?

How many kinds of plans are there?

How to enroll for the reseller plan?

What do I get in the reseller plan?

How would I track my clients as a reseller?


Is there any official agreement for being a reseller?

What do I get as a partner?

Reseller Plan